When handled in a respectful and positive way conflict provides an opportunity for growth learn the skills that will help. Resolving conflict is a key part of a managers role do it effectively by taking a positive courteous and non confrontational approach. Whenever youre in conflict with someone there is one factor that can make the difference between damaging your relationship and deepening it that factor is attitude william james conflict is a normal and natural aspect of relationships as human beings we are primed to respond to stress . To manage conflict effectively you must be a skilled communicator that includes creating an open communication environment in your unit by encouraging employees to talk about work issues
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